Terms and Conditions.

Prior to Installation

A site survey will be carried out to assess the suitability of the property for design of a desired system. Interior and exterior measurements will be taken. We will carry out an inspection of the electrical supply area including the existing intake equipment and consumer unit.

Any plans required will be drawn up and presented to you for acceptance. Upon acceptance, a signed agreement will be required prior to commencement of work.

Payment

On acceptance of a quote or estimate, you will receive an invoice for goods required. Full payment of any such invoice is to be received to place an order for such goods. Should you make payment to then request a cancelation of an order prior to the order being placed, the amount repaid will be that paid amount minus 8 percent plus the Bank of England base rate. Goods ordered from any third party are the responsibility of that party to deliver direct to premises. Once delivery has been made to premises, you take whole responsibilty for those goods.

Upon completion of any service carried out, the full balance remaining shall be paid by you and received by us within 7 calendar days. Should the full balance not be received within this time, interest will be applied to the outstanding amount beginning at the end of this period. The rate of interest is 8 percent in addition to the Bank of England base rate at that time.

Should it become evident that goods or services are required that reasonably were not previously foreseen as required, they shall be paid for upon receipt of invoice by you, under the above stated timescales.

Delivery of Goods

Goods delivered to your premises should be received in person and inspected thoroughly for damage upon delivery. If damage exists and it is reasonable to accept goods with a view to arrangements to be made to have defective items replaced, the damage should be documented and photographed and noted on the courier delivery acceptance paperwork with your signature. In such situations, we will pass on photo evidence with relevant detail to arrange refund or replacement. We will not be held liable for any costs arising from such situations. Refunds or replacements cannot be processed unless this process is followed.

Warranty of Goods

Hardware includes all tangible products of an installation. Product warranties and guarantees are provided by manufacturers and are included in the cost of purchase.

Installation

Our aim is to provide you with a safe and reliable service. Work is carried out in accordance with any relevant and lawful standard.

Installation Warranty

Warranty covers workmanship and any damage or defects arising from the installation process. This ensures that your system is installed correctly.

Should any defect be found with the installation; warranty cover is provided for 1 year where such defects will be removed.

Home Insurance

Please ensure you have appropriate insurance cover to provide for any installations.